At Broken Box, your satisfaction is our priority. We offer a clear and simple return policy to ensure a smooth and confident shopping experience.
Terms & Conditions:
- Return requests must be made within 48 hours of receiving your order.
Items must be:
- In original condition.
- Unworn and unwashed.
- Returned with original packaging and all tags attached.
- Products purchased on sale or with discount codes are non-returnable, unless there is a manufacturing defect or an order fulfillment error.
- Items damaged due to misuse or improper washing are not eligible for return.
- If your return is approved, the refund will be issued minus the return shipping fee (if applicable), or based on mutual agreement.
- Orders cannot be modified or cancelled after completing the payment process.
How to Request a Return:
Return requests are handled exclusively via WhatsApp, available on the [Contact Us] page of the website.
Please provide the following details:
- Order number.
- Reason for return.
- Clear photos of the product showing the issue (if applicable).
Return Process:
- Your request will be reviewed within 2–5 business days.
- You will be contacted via WhatsApp regarding the approval or rejection of your return.
- If approved:
- You will receive return instructions and a shipping reference number.
- The item must be shipped back within 7 days of approval.
- Once received and inspected, a refund will be processed, with return shipping costs deducted if applicable.
Important Notes:
- Broken Box is not responsible for damage caused by misuse or improper washing.
- We reserve the right to modify this policy at any time without prior notice.
- All orders are considered final upon checkout, and returns are subject to approval as outlined above.
